Frequently asked questions

No. This is the most common misconception in Australian car servicing. Under Australian Consumer Law and ACCC guidance, you are free to have your new vehicle serviced by any qualified mechanic, provided the service is carried out to the manufacturer's logbook schedule and uses parts and fluids that meet the manufacturer's specification.

We service strictly to logbook spec, use OEM-grade parts and fluids, and stamp your service book on completion. Your warranty stays intact.

We work in any safe, level, accessible location:

• Home driveways — the most common setting.
• Workplace car parks — with permission from building management or the property owner.
• Apartment car parks — if there's enough overhead clearance and we have access. Check with your building manager first.
• Roadside — for emergency diagnostics and minor repairs.

What we can't work safely on: gravel, steep slopes, or anywhere with no overhead clearance for a hoist (we don't carry one — we use sliders and stands).

Mobile servicing covers about 80% of what most cars ever need. The exceptions are jobs requiring a hoist, a parts press, or specialised alignment equipment:

• Wheel alignment (we can identify the need; alignment itself needs workshop equipment)
• Engine or transmission rebuilds
• Heavy panel work or chassis straightening
• Roadworthy inspection certificates (jurisdiction-dependent — varies by state)

For these, we can recommend a trusted local workshop and coordinate the job for you.

Yes — all our mechanics hold a Certificate III in Light Vehicle Mechanical Technology (or equivalent), are licensed to work on motor vehicles in their state, and complete ongoing manufacturer training on modern systems including hybrids and EVs.

We're licensed under the relevant state's motor trades regulator, fully insured for public liability and motor trades, and happy to show you the paperwork on request.

We quote up-front before any work begins. The quote covers parts, labour and any disposal fees. If we discover something during the job that needs attention, we stop, explain, and re-quote before doing anything extra — you're always in control.

No travel fee within our service area. No "diagnostic fee" tacked on at the end. The price you're quoted is the price you pay.

Your choice. For logbook services we default to OEM-spec parts (manufacturer-approved) so warranty obligations are met. For wear items like brake pads and batteries we can quote OEM, premium aftermarket, or budget aftermarket and explain the trade-offs — usually it's a longevity vs. price decision.

Yes for both. Our mechanics have completed high-voltage safety training for hybrid and EV work. Routine servicing on hybrids is similar to ICE cars; EVs need much less servicing but still require coolant systems, brakes, suspension and 12V battery work — all of which we handle on-site.

Yes — this is one of the strongest cases for going mobile. Multiple vehicles at one site means less downtime, one invoice, and a single point of contact. We work with small business fleets, real estate offices, trade vans, and rental fleets.

Call for a fleet rate — we typically discount the per-vehicle rate beyond five vehicles per visit.

EFTPOS (tap, chip and PIN) on the van, bank transfer, or credit card. Payment is due on completion of the job. For fleet customers we offer 14-day account terms after the first service.

Usually yes. Tell us the symptoms when you call (dashboard lights, clicking, silence, smoke) and we'll bring the most likely parts. About 70% of "won't start" call-outs are batteries, starter motors or alternators — all of which we replace on-site. If it's something we need to get the car to a workshop for, we'll tell you straight away.

This depends on the state. Roadworthy / safety inspections (in Queensland, this is the Safety Certificate; other states have similar but differently-named inspections) are issued by specifically-authorised inspection stations and the rules vary by state.

We can carry out a thorough pre-inspection check at your location so you know exactly what's needed before booking the formal inspection. That often saves you a second visit to the inspection station.

Routine work like logbook services typically books 2–5 days ahead. Urgent jobs (won't start, brake issue, warning light) we'll often fit in same-day. Saturdays book out fastest — if you can do a weekday, you'll usually get a quicker slot.